Deals

In this highly complex transaction it has been comforting to be able to focus on running the business, while BlueMind carefully led negotiations on our behalf and gave shape to the final deal structure. From the moment of their involvement the buy-out, which was initiated 4 years ago, came effectively to a closing within 4 months.
Jac Vermeer, CEO, SNT

Completion Date
December 2009

Transaction Type
Management Buyout

Transaction Value
(Not disclosed)

Lead Partner
Jan Willem Jonkman
Telephone +31 73 623 8774

Background
SNT is Dutch market leader in the field of customer contact centers. Fortis Private Equity committed to buy a majority ownership stake in the company, while simultaneously SNT's management acquired a minority share in the company. SNT is one of the largest providers in the Netherlands in the field of handling multi-channel customer contacts and is the country's longest established Contact Center organisation. Clients enclude large insurance companies, various consumer A-brands, banks, IT, Telecom companies and internet service providers. They also run government campaigns and municipal projects.

Based in six locations in the Netherlands and Belgium (Amsterdam, Capelle a/d IJssel, Ede, Groningen Zoetermeer, and Antwerp) the company has over 2,500 agents handling customer contacts for various clients.

What Difference Did We Make?
BlueMind advised SNT management on the management buy out of SNT. BlueMind's role consisted of leading negotiations with Fortis Private Equity on the ownership stake of SNT's management. BlueMind's experience with this market and seasoned contacts with all participants including the required legal and tax advice, proved an invaluable factor in the negotiations and the successful closing of the deal.